I have followed all of their instructions, uninstalling, reinstalling, deactivating, and reactivating. Honor the original license purchased and give me what I paid for. After spending hours trying to send a trouble ticket through the company's website, I can't get one through. For now, your Nitro Sign license is valid and you are welcome to use the service." On April 14, 2023, I needed to have a document signed by a customer of mine and yet again, the Nitro Sign feature IS NOT tied to my account or license for Nitro Pro. On January 17, 2023, I received this message: "Our Product team is still evaluating the future of Nitro Sign. On January 9, 2023, I received confirmation that the NitroSign feature had been restored to my account. I purchased a single license use, just like my NitroPro PDF license. By that time, Cleverbridge had turned this feature into an annual subscription. The verbiage on the NitroSign purchase receipt states: "Nitro Productivity Suite - Upgrade The Nitro Pro you know and love, plus unlimited eSignatures and online PDF productivity with Nitro Cloud, now available in one solution." I have never used the NitroSign feature until I attempted to on Dec 22, 2022. ** Dec 2019, I received a marketing offer to purchase the upgrade license to Nitro Sign, which I immediately did. I responded to an ad on ******* that was misleading and now I lost out while a big company gets to make money for nothing. What about my protection as a disabled consumer on a fixed income who is out that money and has no product? And now, as I look here on BBB, I see even more reason to feel like I was scammed. I clearly have a charge on my PayPal and no account with SurfShark. That was supposed to be for a whole year of protection which I cannot use. What does that have to do with this situation, other that sounding like they are bragging about thinking they get away with keeping $99.99 while I have no SurfShark account. They seemed to proudly boast that they have the toughest refund policy law in the country. The latest email is telling me that I had passed the 30 day refund policy and there is nothing they can do because SurfShark claims I deleted the account. Once PayPal contacted them, I began to get responses telling me that SurfShark would handle the issue directly, they assured me they would to "everything they could" to assist me. I also attempted to contact Cleverbridge, and at first did not get any response. I continued to see the charge in my PayPal account, so I contacted PayPal for assistance. I again tried to contact *********, but was unable to reach anyone for support. I did not, I was waiting for the refund as the instructions stated, and understood it may take some time. He said that I must have deleted the account. I did not get any follow up or reply for weeks, so I attempted to contact *********, I did get on representative in a chat to tell me that he could not find any record of my account. I followed the instructions and submitted my refund request by email as instructed. I immediately went to the information page to request a refund the very next day. I purchased a protection software called SurfShark, but upon trying it on my computer, I discovered it was not compatible with my system or devices.
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